Privacy policy

Introduction

Last updated: April 1, 2024. This Privacy Policy applies to LUANA Lombok and governs the privacy of visitors to this website. It outlines the types of information collected and recorded by LUANA Lombok and how we use it. By accessing our website, you consent to this Privacy Policy and agree to its terms.

Information we collect

LUANA Lombok collects both non-personal and personal information. Non-personal information includes anonymous usage data, general demographic information, referring and exit pages and URLs, platform types and preferences submitted or generated. This information cannot personally identify you and is collected to improve the quality of our service. Personal information such as your name, email address, phone number, address and other relevant details is collected when you voluntarily provide it, for example when you contact us or make a reservation.

How we use your information

• Operating and maintaining our website
• Improving and customising the user experience
• Analysing website usage patterns
• Communicating with you for customer service, updates and marketing purposes
• Sending emails
• Detecting and preventing fraud

Log files

LUANA Lombok follows standard procedures for using log files. These files log visitors when they access our website. Information collected includes IP addresses, browser types, internet service providers, date and time stamps, referring and exit pages and possibly the number of clicks. This information is used for analysing trends, administering the site, tracking user movement and gathering demographic information.

Cookies and consent

This website only sets strictly necessary cookies by default. Optional cookies and embedded content from third parties, such as our Instagram feed, are loaded only after you give consent through the cookie banner. You can withdraw or change your choice at any time via the “Cookie settings” link in the footer. Cookies help us store preferences and optimise website content.

Bookings and third parties

Reservations are processed by our booking provider and payments through Xendit, bank transfer or WISE. Their own privacy terms apply to the data you enter there. This Privacy Policy does not apply to third-party advertisers or websites, and we encourage you to review their privacy policies.

Your rights

• The right to access, correct or request deletion of your personal data
• The right to restrict or object to processing of your personal data
• The right to data portability

Children’s information

LUANA Lombok does not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us immediately and we will take steps to remove it from our records.

Changes to this privacy policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page and the effective date will be updated accordingly.

Contact us

If you have any questions or concerns about our Privacy Policy or data practices, or would like to exercise your rights, please contact us at contact@luana-lombok.com.