Questions
Everything guests usually ask
If your question isn't answered here, message us on WhatsApp — you'll reach the team in Selong Belanak.
Your stay
Is Luana Lombok adults-only?
Yes. Luana Lombok is an adults-only boutique hotel in Selong Belanak, which is what keeps the pools, the garden and the restaurant calm through the day.
Where exactly is Luana Lombok?
Luana is in Selong Belanak, South Lombok. Selong Belanak Beach is around 15 minutes away on foot, or just a few minutes by scooter.
What are the check-in and check-out times?
Check-in is from 2 PM until 9 PM, and check-out is by 11 AM. If you arrive earlier or leave later you are welcome to store your luggage with us. Arriving after 9 PM is possible when you tell us in advance.
Is breakfast included?
Yes. Breakfast is included with every stay at Luana and served at Luana Bowls, our restaurant at the front of the property.
Do all rooms have air conditioning and hot water?
Yes. Every room, bungalow and the dorm has air conditioning and a private bathroom with hot water.
How do I get to Luana from Lombok International Airport?
Lombok International Airport (LOP) is the usual arrival point. Send us your flight details on WhatsApp and we will help arrange a trusted local driver for the journey to Selong Belanak.
Can I rent a scooter at Luana?
Yes, our team can help arrange a scooter locally, including a helmet. It is the easiest way to reach the beaches and warungs around South Lombok. Please ride only with the appropriate licence and insurance.
Do Grab and Gojek work in Selong Belanak?
Ride-hailing coverage is limited in this part of South Lombok and pick-ups from Luana are not always reliable. Our team can arrange a local driver whenever you need one.
Is there a reception at night?
Our front-office team is available from 7:30 AM until 9 PM. Overnight, security is on site for safety and urgent support, so late arrivals can still reach their room when arranged in advance.
Why should I book direct instead of through a booking site?
Booking direct on this website is at least 10% lower than booking Luana through the major online travel agencies, you can reserve now and pay at the property, and your message reaches our team in Selong Belanak directly.
Is there Wi-Fi at Luana?
Yes, Wi-Fi is available in the rooms and the shared areas, including the restaurant and the lounge.
How quiet is Luana in the evening?
Luana is calm rather than silent. The shared spaces stay sociable through the day, and quiet hours begin at 10 PM.
The restaurant
What time is Luana Bowls open?
Luana Bowls is open every day from 8 AM to 10 PM, for breakfast, coffee, lunch and dinner.
Is Luana Bowls open to people who are not staying at the hotel?
Yes. Luana Bowls is open to hotel guests and outside visitors. Walk in and take a table in the garden.
Is the restaurant vegan?
Most dishes are vegan by default, with selected vegetarian options. You can add egg to selected dishes or choose dairy milk for your coffee.
Are there gluten-free options?
Yes. Many dishes are gluten-free or can be prepared gluten-free, and gluten-free bread is available as an add-on. Tell our team about allergies when you order and they will help.
Do you serve coffee and matcha?
Yes. Luana Bowls serves espresso-based coffee, matcha specials such as the iced mango matcha and the banana-bread matcha, plus fresh juices, smoothies and kombucha. Dairy milk is available if you prefer it.
Do I need to reserve a table?
No reservation is needed. For a larger group, message us on WhatsApp and we will keep space for you.
Surf & the beach
Is Selong Belanak good for beginner surfers?
Selong Belanak is one of the friendlier beginner beaches in Lombok: a wide sandy bay with no reef underfoot, which is why many people catch their first wave here. Conditions still change from day to day, so it is worth asking before you paddle out.
Can Luana arrange a surf lesson?
Yes. We work with experienced local instructors in Selong Belanak and can help arrange a session that suits your level and the day's conditions. Tell our team or message us on WhatsApp, ideally the day before.
Do I need to bring my own board?
No. A board is arranged with your lesson, and boards can also be rented at the beach for the day.
I have never surfed before. Is that a problem?
Not at all. The first session is about getting comfortable with the board, the water and the basics — everything after that comes at your own pace. Most guests who book a first lesson have never stood on a board.