Booking Terms & Conditions

Please ensure that you familiarize yourself with the Terms & Conditions outlined below. By booking a stay, surflesson or a surfretreat at LUANA Lombok, you agree to the following:

• Contractual Agreement: Your contract is with Meraki Estate Lombok (“LUANA Lombok”), a registered entity in Indonesia.
• Reservation and Agreement: When making a reservation at LUANA Lombok through our website, WhatsApp or email, you acknowledge that these Booking Terms & Conditions, along with our Privacy Policy, Website Terms & Conditions of Use, and any other pertinent information provided before confirmation, shall govern your reservation.
• Acknowledgment of Terms: By making a reservation or utilizing the services of LUANA Lombok, you are legally bound by these Terms and Conditions effective from the time of booking.
• Payment: To confirm your booking, a deposit equivalent to 50% of the total service cost must be paid. The reservation is considered valid upon receipt of the required amount in our designated bank account.
• Reservation Procedure: To reserve a surf retreat or stay, please follow the instructions on our website. You may secure your reservation by making an online deposit or full payment. Payments are processed through Xendit, via bank transfer or WISE.
• Confirmation and Contract: Your reservation is confirmed, and a binding contract is established between you and Meraki Estate Lombok upon receipt of a confirmation message detailing your reservation. Should any details appear incorrect or require modification, please notify us immediately.
• Reservation Refusal: LUANA Lombok reserves the right to refuse reservations at our discretion.

• Cancellation Policy:

• • Refund Policy:
    
    • Cancellation 2 weeks or more prior to arrival: 50% refund of the paid deposit (25% of total stay).
    • Cancellation less than two weeks prior to arrival: No refund of the deposit provided.
    • We will refund you the payment minus bank charges (if applicable)
• • No Show Policy: If a guest fails to arrive without prior notice, LUANA Lombok reserves the right to cancel the reservation 48 hours after the scheduled check-in time.
• Important Notes:
  • No refunds after check-in.
  • No refund if guest(s) choose to depart before the package ends.

Holidays:

• Surfing schedules may be adjusted on national holidays.

Conditions:

• Minimum age requirement for our Surfretreat: 18 years old.
• Booking variations are subject to availability and may incur surcharges.

Risk Acknowledgment:

• Customers must be physically fit and capable of swimming.
• Participants must disclose any relevant medical conditions.
• LUANA Lombok is not liable for accidents, injuries, or death during surfing activities.
• Participants are required to have adequate medical insurance covering health-related issues during travel.

Loss, Damages & Injuries:

• Guests are responsible for personal belongings and any damage caused.
• LUANA Lombok is not responsible for lost or damaged personal goods.
• Vehicle rentals arranged by LUANA Lombok are not covered by our liability as we only organize the rental for you. Guests are advised to acquire proper travel insurance.

Loss/Damage Charges:

• Guests will be charged the full cost for repairing any damage to the property or equipment caused by themselves or their visitors.

Surfing Conditions:

• LUANA Lombok cannot be held liable for unfavorable surfing conditions.
• We strive to select suitable surf spots aligned with guests’ skill levels and daily conditions. However, unforeseen circumstances may arise beyond our control.

Liability Waiver:

• LUANA Lombok holds no liability and will not issue refunds for incidents occurring outside of course hours or due to factors beyond our control.

Please review these terms and conditions carefully. If you have any questions or need further clarification, please contact us.